Terms & Conditions
Last Updated: July 2026
Welcome to Grocery Hive. These Terms & Conditions govern your use of our website, groceryhive.store, and the purchase of products through our online grocery store. By accessing or using our website, you agree to these Terms & Conditions.
1. Company Information
Business Name: Grocery Hive
Website: https://groceryhive.store
Email: info@groceryhive.be
Phone: +32 2 401 94 17
Location: Brussels, Belgium
2. Eligibility
You must be at least 18 years old or have permission from a parent or legal guardian to use this website and place orders.
3. Products
We make every effort to ensure that product descriptions, images, prices, and availability are accurate. However:
- Product images are for illustration purposes only.
- Packaging may differ from the images shown.
- Product availability may change without notice.
- We reserve the right to limit quantities purchased.
4. Pricing
- All prices are displayed in Euro (€).
- Prices include applicable Belgian VAT unless stated otherwise.
- Prices may change without prior notice.
- Obvious pricing errors may be corrected before order confirmation.
5. Orders
Submitting an order does not automatically create a binding contract.
An order is considered accepted only after:
- payment has been successfully received,
- stock availability has been confirmed,
- and we send an order confirmation.
If an item becomes unavailable, we may:
- offer a substitute,
- partially fulfil the order,
- or cancel the affected item and refund the relevant amount.
6. Payment
We accept secure payment methods available during checkout.
Orders will only be processed after successful payment authorization.
7. Delivery
Delivery times are estimates only.
We are not responsible for delays caused by:
- weather,
- transport disruptions,
- public holidays,
- incorrect delivery information,
- or events beyond our reasonable control.
Customers are responsible for providing an accurate delivery address.
8. Click & Collect
If Click & Collect is offered:
- Customers must collect orders during the selected time slot.
- Valid identification may be requested.
- Uncollected orders containing perishable products may not be refundable.
9. Returns & Refunds
Due to food safety regulations:
- Fresh food,
- chilled products,
- frozen products,
- opened items,
- and perishable goods
cannot normally be returned unless they are damaged, defective, or supplied incorrectly.
If you receive an incorrect or damaged product, please contact us within 24 hours of delivery with photographs where possible.
Eligible refunds will be processed using the original payment method.
10. Allergens
Customers are responsible for checking ingredient and allergen information before consuming products.
While we aim to provide accurate product information, manufacturers may change ingredients without notice.
11. Promotions
Promotional offers:
- are available for a limited time,
- cannot be exchanged for cash,
- may not be combined with other offers unless stated.
We reserve the right to modify or withdraw promotions at any time.
12. Newsletter
By subscribing to our newsletter, you agree to receive promotional emails.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
13. User Accounts
You agree to:
- provide accurate information,
- keep your password confidential,
- notify us immediately of unauthorized account access.
We reserve the right to suspend or terminate accounts that violate these Terms.
14. Intellectual Property
All website content, including:
- logos,
- text,
- images,
- graphics,
- software,
- and branding,
is the property of Grocery Hive or its licensors and may not be copied or reused without written permission.
15. Limitation of Liability
To the maximum extent permitted by law, Grocery Hive shall not be liable for:
- indirect damages,
- loss of profits,
- business interruption,
- loss of data,
- or consequential damages arising from use of the website.
Nothing in these Terms limits rights that cannot legally be excluded under applicable law.
16. Privacy
Your personal information is processed in accordance with our Privacy Policy.
17. Cookies
Our website uses cookies to:
- improve user experience,
- remember preferences,
- analyse website traffic,
- and enhance functionality.
By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
18. Governing Law
These Terms & Conditions are governed by the laws of Belgium.
Any disputes shall be subject to the jurisdiction of the competent Belgian courts.
19. Changes to These Terms
We may update these Terms & Conditions at any time.
Updated versions become effective immediately upon publication on this website.
20. Contact Us
If you have questions regarding these Terms & Conditions, please contact us:
Grocery Hive
✉️ Email: info@groceryhive.be
📞 Phone: +32 2 401 94 17
📍 Location: Brussels, Belgium
EU Online Dispute Resolution: ec.europa.eu/consumers/odr