Privacy Policy

Last Updated: July 2026

At Grocery Hive ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://groceryhive.store or purchase products from our online grocery store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

Full name
Email address
Phone number
Billing address
Delivery address
Payment information (processed securely by third-party payment providers)
Order history

Account Information

If you create an account, we may collect:

Username
Password (stored securely in encrypted form)
Account preferences

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Date and time of visits
Pages viewed
Referral website
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Manage your account
Process payments
Send order confirmations and delivery updates
Respond to enquiries
Improve our website and services
Detect fraud and enhance security
Comply with legal obligations
Send marketing emails (only where permitted or with your consent)

3. Cookies

Our website uses cookies to:

Keep you signed in
Remember your preferences
Improve website performance
Measure website traffic
Analyse visitor behaviour
Personalize your experience

You may disable cookies through your browser settings, although some website features may not function properly.

4. Newsletter

If you subscribe to our newsletter, we will use your email address to send:

Weekly offers
Discounts
Promotions
Product updates

You can unsubscribe at any time using the unsubscribe link included in every email.

5. Payment Information

We do not store your full payment card details on our servers.

Payments are processed securely through trusted third-party payment providers that comply with applicable security standards.

6. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers such as:

Payment processors
Delivery partners
Email service providers
Website hosting providers
IT support providers
Government authorities where legally required

These parties receive only the information necessary to provide their services.

7. Data Security

We use reasonable technical and organizational measures to protect your personal information, including:

SSL encryption
Secure servers
Restricted administrative access
Firewall protection
Regular software updates

While we take appropriate precautions, no method of transmission over the Internet is completely secure.

8. Data Retention

We keep your personal information only for as long as necessary to:

Process orders
Meet legal obligations
Resolve disputes
Maintain business records

When information is no longer required, it will be securely deleted or anonymized.

9. Your Rights

If you are located in the European Economic Area (EEA), including Belgium, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data (where applicable)
Restrict or object to certain processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with the relevant data protection authority

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. International Data Transfers

If your information is transferred outside the European Economic Area (EEA), we will take appropriate measures to ensure it is protected in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Grocery Hive
🌐 Website: https://groceryhive.store
✉️ Email: info@groceryhive.be
📞 Phone: +32 2 401 94 17
📍 Location: Brussels, Belgium

15. GDPR Compliance

Grocery Hive processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian privacy laws.

Where required, we obtain your consent before processing personal data for marketing purposes. We also provide mechanisms for you to access, update, or delete your personal information in accordance with applicable law.